General Terms and Conditions - Nagelcentrum Marjolijn
1. Applicability
These general terms and conditions apply to all transactions concluded online with MaTiBe BV via www.NagelcentrumMarjolijn.be and in our physical store. By using this website, you agree to these general terms and conditions. All agreements are subject to and interpreted in accordance with Belgian law. Furthermore, all disputes between us will be exclusively resolved by the Belgian courts. Nothing in these general terms and conditions will be deemed to affect your statutory rights.
2. Definitions
• The company/we/us/our: MaTiBe BV
• The customer: The person or business entity that purchases or agrees to purchase goods from the company.
3. Prices
All prices are in euros. All prices are exclusive of VAT. Prices can be changed without prior notice.
4. Orders
Orders can be placed via the website and in our physical store. Payment can be made via credit card, Bancontact/Mister Cash, KBC-Betaalknop, Belfius Pay Button, ING Home Pay, and iDEAL. Cancellations after placing an order are possible, but an administrative fee of 5% of the total order amount, with a minimum of €5.00 and a maximum of €15.00, will be charged.
5. Payment Terms
All transactions are subject to validation checks and approval by the card issuer. We cannot be held responsible for delays or non-delivery due to payment issues. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
6. Delivery & Shipping
Ordered products are delivered according to the chosen delivery method. The maximum delivery time is 60 days. If a product is out of stock, we may decide to cancel the order and refund in the form of a refund or credit. We do our best to ensure you receive your order within the estimated delivery time.
Damage upon delivery must be reported within 24 hours of receipt. We are not responsible for delays caused by the carrier.
For standard orders in Belgium, the shipping cost is €6.95 (excl. VAT) for orders under €100 (excl. VAT). In the Netherlands, the shipping cost is €8.95 (excl. VAT) for orders under €100 (excl. VAT). For orders above this amount, we will cover the shipping costs.
Please note: During discount events and promotions, different conditions apply for covering the shipping costs. During these periods, we will only cover shipping costs for orders over €149 (excl. VAT) for both Belgium and the Netherlands.
7. Right of Withdrawal and Returns
Consumers (B2C): You have the right to withdraw from the purchase within 14 days of receipt without giving any reason. This does not apply to:
• Service contracts such as training and online courses.
• Products that are not sealed and/or unsuitable for return for health or hygiene reasons (e.g., all base and top coats, biabs and builder bases, gel polishes, stamping polishes, pigments and glitters, nail drill bits, files, brushes, cuticle nippers, pushers, hand creams, liquids, etc. This list is not exhaustive. Please check your order for duplicates or errors.)
• Products whose seal has been broken after delivery.
• Products that deteriorate or expire quickly.
If you wish to return an item, you must notify us via email (info@nagelcentrummarjolijn.be) within 14 days of receiving the item. Items must be returned in unused condition and in their original packaging. Return costs are borne by the customer. Upon correct return, you will receive a refund within 30 days.
Business customers (B2B): The right of withdrawal does not apply. Returns are only accepted in the case of manufacturing defects or damage upon delivery. Returns must be reported via email (info@nagelcentrummarjolijn.be) within 14 days.
8. Warranty
Consumers (B2C): All products come with a statutory warranty of 2 years against manufacturing defects, starting from the invoice date. Defects caused by accidents, negligence, or misuse are not covered by the warranty. If an item is defective, you must notify us via email (info@nagelcentrummarjolijn.be) with a description of the defect and clear photos.
Business customers (B2B): All products come with a 6-month warranty against manufacturing defects, starting from the invoice date. Defects caused by accidents, negligence, or misuse are not covered by the warranty. If an item is defective, you must notify us via email (info@nagelcentrummarjolijn.be) with a description of the defect and clear photos.
9. Force Majeure
We are not responsible for non-performance due to force majeure, such as natural disasters, riots, flooding, fire, strikes, lock-outs, or legislation.
10. Complaints
Complaints can be reported via info@nagelcentrummarjolijn.be. We aim to handle complaints within 5 working days.
11. Security
Our website uses SSL technology for secure transactions. All data is fully encrypted.
12. Copyright
The content of this website is owned by MaTiBe BV and may not be reproduced without permission.
13. Contact Information
Nagelcentrum Marjolijn
Aarschotsesteenweg 431A
3012 Wilsele
Belgium
Registered office: MaTiBe BV - Leuvensebaan 6 - 3220 Holsbeek - Belgium